I AM CONNECT
WORKER MARKETPLACE
WORKER MARKETPLACE
NANNY - St.Thomas, Jamaica
Experience: Dec 2025 – March 2026 REMOTE|Arvenda CUSTOMER SERVICE REPRESENTATIVE o Increased client retention by 22% through proactive follow-ups and relationship building strategies. o Exceeded monthly sales or contract conversion goals by 18–25% through consultative selling techniques. o Utilized Zendesk and Freshdesk to track tickets, reduce response time by 30%, and streamline workflow. o Working Managed 60–80+ inbound and outbound interactions daily via chat, email, and phone while maintaining service accuracy and professionalism. o Achieved an average CSAT score of 87% by resolving customer concerns efficiently and empathetically. o Identified recurring customer issues and shared insights with teams, contributing to a 15% reduction in repeat inquiries. July 2024 – Sep 2024 REMOTE – Part Time | Upwork CUSTOMER SUPPORT REPRESENTATIVE o Handled 70+ daily customer interactions, supporting product inquiries, orders, and post-purchase assistance. o Consistently exceeded monthly sales targets by 25% through needs-based selling and product education. o Converted 30%+ of qualified inquiries into completed sales while maintaining customer satisfaction. o Maintained CSAT scores above 88% by combining empathy with solution focused communication. o Used Freshdesk and Salesforce to document interactions, improving follow-up accuracy by 35%. o Supported customer retention initiatives that contributed to a 20% increase in repeat purchases.
Availability: Immediately
Age Range:
Minimum Pay:
Verification: Verified Worker - identity and experience reviewed
Responsible, caring, and trustworthy individual with a passion for working with children. Skilled in providing a safe, nurturing, and supportive environment while assisting with daily routines, meal preparation, and educational activities. Patient, dependable, and committed to promoting children’s well-being and development.
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